Cancellation policies at Dee-O-Gee
CANCELLATION POLICY Please note that we require a 48-hour notice for cancellations. ALL cancellations must be made in writing within the original confirmation text stream - not only verbally - otherwise we have no proof that the appointment was actually cancelled. Cancellations may be called in verbally but you must ALSO respond in writing within the original appointment text stream to cancel. With the first no-show, 100% of the groom price will be charged. For all future appointments, pre-payment of 100% of the groom price will be required up front. Thank you for your understanding. We love and appreciate all our clients and we value our groomer's time and schedules as well. NO REFUNDS ARE OFFERED ON GROOMING. Our groomers work hard and they don't work for free. If there is an issue please contact us and we will do what we need to make it right and make you happy. The most common issue at ANY grooming facility is a matted coat and a shave-down. If a dog has to be shaved d